Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
The delivery time for your order is usually 1-2 working days in Denmark and up to 6-7 working days outside Denmark.
We use reliable shipping carriers such as GLS, UPS, and PostNord to ensure your orders are delivered safely and on time.
Yes, we offer a 14-day full refund on goods purchased on our website. The 14-day period starts from the day your order is delivered.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
At Chicura, we offer a variety of frame and glass options to cater to your specific needs and preferences. When selecting a frame, you'll have a choice of different materials and designs to complement your decor. Additionally, you can choose from three types of glass: normal glass, acrylic glass, and anti-reflective acrylic glass, each with unique properties:
a. Normal Glass: Our standard glass option provides excellent clarity and protection for your artwork or photos. It offers a traditional look and is a great choice for most framing projects.
b. Acrylic Glass: Acrylic glass, also known as plexiglass, is a lightweight and shatter-resistant alternative to traditional glass. It offers superb UV protection, reducing fading and yellowing of your artwork over time. Acrylic glass is a safe option for shipping and is less likely to break during transit.
c. Anti-Reflective Acrylic Glass: Our anti-reflective acrylic glass is an advanced option that minimizes glare and reflections, allowing you to enjoy your artwork without any distracting light interferences. It provides all the benefits of regular acrylic glass, such as UV protection and shatter resistance, while enhancing the viewing experience by reducing glare.
When choosing the right frame and glass for your artwork or photos, consider factors like the environment where the piece will be displayed, the level of protection needed, and your desired visual experience. We strive to offer versatile options to ensure your cherished pieces are beautifully preserved and displayed to their fullest potential. If you need further assistance or have specific inquiries about our frame and glass choices, our team is always here to help!
PAYMENT AND SECURITY
We accept online payments with Visa/Dankort, Visa, Mastercard, Visa Electron, Maestro, and PayPal. Payment will be deducted from your account when the physical item is shipped.
Yes, we use a secure payment server with SSL protocol, ensuring that your data is encrypted and protected from third parties.
DELIVERY AND RETURNS
Our shipping costs vary based on the weight of the items and the destination. For specific shipping costs, please refer to the "Shipping costs" section on our website.
Yes, we offer free delivery on orders over specific amounts. For Denmark, free delivery is available on orders over 500 DKK / 67 €, for the EU over 800 DKK / 107 €, and for Europe (not EU and selected countries) over 1200 DKK / 161 €.
You will receive a Track and Trace number upon shipment, allowing you to track your package at all times.
Yes, we offer a 14-day full right of withdrawal on goods purchased on our website. The 14-day period starts from the day your order is delivered.
We offer a 2-year warranty on our products according to the Danish Sales Law, covering errors in software, material, and fabrication.
SUSTAINABILITY AND ETHICS
With every purchase from Chicura, you are contributing to our efforts to make a positive impact on the environment. We plant trees for each product sold and focus on creating products that enrich people's everyday lives.
POLICY ON THE PROTECTION OF PERSONAL DATA
We take data privacy seriously and do not resell or pass on your personal information to others. Your information is only registered in our customer directory and can be deleted at any time. When collecting personal information through our website, we ensure that it happens with your explicit consent.
Who is the data manager for ChiCura ApS? The data manager for ChiCura ApS is Daniel Lavian.
How long is my personal information stored? Your personal information is stored for up to five years and then deleted.
How can I exercise my rights under the Personal Data Act? As a registered customer, you have the right to object to the registration and the right to know what information is registered about you. To exercise these rights or for any inquiries related to your personal data, please contact firstname.lastname@example.org.
We use log statistics to gather information about the number of visitors, their locations, landing pages, and more. This data is used to improve ChiCura ApS's website.
We use Shopify & PensoPay's payment service solution, and you can learn more about your consumer protection when paying online through the provided link.
How can I file a complaint about a product or service? In the event of a complaint, please email us at email@example.com and mention the website on which you purchased the item. You can also file a complaint with the Center for Complaints or the EU Commission's online complaint platform for EU citizens outside the EU.
You can follow us on Instagram (@chicura_design) and Facebook (@ChiCuradesign) for updates, promotions, and more.